a reliable heating system
at a controlled cost
to achieve a reliable
heating system at a
controlled cost
Maintenance Contracts
For the ultimate in heating care we offer Response, our maintenance contract service
Our (currently about 400), customers who have Response pay a small monthly fee to have any faults repaired and their servicing done without any further charge.* The major benefit is found when you have a fault. Contract customers will get the fastest possible reaction time for an engineer. It also helps with budgeting, as you know what your system is likely to cost over many years.
Our engineers will get to know your system, you will get to know the engineers and the office will have complete records of the system, the boiler and the history of work done. This ensures the best service and a high standard of maintenance.
The benefit for us is that we are able to do the majority of our servicing over the summer period, when the heating trade historically goes quiet. We are then freed up to undertake repairs work during the winter, when it becomes more urgent.
If you think this is a good way for you to run your system, we will firstly inspect the boiler, radiators and other parts of the system. This will give us a good idea of the condition of the system. From this, Rachel in our office will work out a monthly cost, based on our knowledge of the type and age of boiler, and the condition of the rest of the system. When you confirm that you would like a maintenance contract, we will send you a form to complete, allowing us to set up a direct debit for the monthly cost.
There is no minimum and no maximum period for the contract to run. If you want to cancel, just let us know and it will be cancelled immediately – or if you are moving, when you move. It is very flexible.
*subject, inevitably to some minor terms and conditions.
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