For the ultimate in heating care we offer Response, our maintenance contract service
Our (currently about 400), customers who have Response pay a small monthly fee to have any faults repaired and their servicing done without any further charge.* The major benefit is found when you have a fault. Contract customers will get the fastest possible reaction time for an engineer. It also helps with budgeting, as you know what your system is likely to cost over many years.
Our engineers will get to know your system, you will get to know the engineers and the office will have complete records of the system, the boiler and the history of work done. This ensures the best service and a high standard of maintenance.
The benefit for us is that we are able to do the majority of our servicing over the summer period, when the heating trade historically goes quiet. We are then freed up to undertake repairs work during the winter, when it becomes more urgent.
If you think this is a good way for you to run your system, we will firstly inspect the boiler, radiators and other parts of the system. This will give us a good idea of the condition of the system. From this, Rachel in our office will work out a monthly cost, based on our knowledge of the type and age of boiler, and the condition of the rest of the system. When you confirm that you would like a maintenance contract, we will send you a form to complete, allowing us to set up a direct debit for the monthly cost.
There is no minimum and no maximum period for the contract to run. If you want to cancel, just let us know and it will be cancelled immediately – or if you are moving, when you move. It is very flexible.
*subject, inevitably to some minor terms and conditions.
We deal with many manufacturers….
What our clients say …
“… a big thank you for the new boiler. Nice to have hot water ‘on tap’ again so to speak! “
“Thanks for the good service. I have already recommended you to others needing your services.”
“Thanks for your continued help and support.”
“I just wanted to say that the engineer was fantastic and we will happily reuse your services.”
“With your advice, it’s good to know that I’m not paying huge bills for heat I don’t need.”
“You have been a great company to deal with over the years …”
“We greatly appreciated Matthew’s prompt and efficient response to our call out request.”
“It was your letter that made all the difference and saved me £600+. Thank you so much.”
“Thank you for your help. It has already been useful.”
“Many thanks to Robert for his helpfulness in answering our questions and friendliness.”
“Many thanks to the young guy who did the work; very clean and polite.”
“We are very grateful to Dylan for his help and welcomed his cheerful, efficient and profession attitude.”
“Just today the new boiler installation looks fab – thank to the team.”
“Thank you for your very prompt response to my problem with the boiler.”
“Thanks for coming at short notice …”
“We thank you for your prompt assistance with our boiler problem, please find cheque enclosed.”
“I would further like to add how appreciative my wife and I were of the service provided. It would not have been very pleasant for us to celebrate Christmas without any heating and we thank Matthew very much indeed for coming out to us on Christmas eve.”
“I reported a radiator leak, with risk that the ceilings below would be damaged. Taskforce attended within 3 hours…”
“Taskforce were able to attend within 2 hours, do a temporary fix and return a few days later to fit a new boiler part…”
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